Publication
11/05/2023
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35 Candidat(e) recommandé(e)
We are looking for a Client Support Manager who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.
The candidate will have as main responsibilities, to
Requirements/Skills:
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.
The candidate will have as main responsibilities, to
- Handle client service or support related incoming requests
- Ensure that all client issues are tracked and resolved in a timely manner
- Ensure customer satisfaction by responding promptly to customer inquiries.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
Requirements/Skills:
- A global experience of 10 years or more, including more than 3 years in team management
- A past experience on client support activities, in Banking/Finance domain.
- Customer-service oriented
- Ability to stay calm when customers are stressed or upset.
- Excellent communication skills and ability to maintain high customer service and satisfaction
- Ability to apply logical principles and analytical thinking to solve practical problems
- Strong interpersonal skills, and ability to collaborate with others
- Detail-oriented with good organizational skills
- Good written and oral English level
- Good knowledge of Finance and Banking domain.
- Good knowledge of Oracle RDBMS and SQL is a plus